Privacy policy
This policy explains how Australian Jewels handles personal information collected through australianjewels.com. Australian Jewels is a business of C9 Operations Pty Ltd (ABN 79 662 559 962) ("we", "us"). We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
In short: our shop isn’t open yet. On this website we only collect what you type into the “Find me a stone” form, and we use it to reply to you and look for the stone you want. We count visits without cookies. We don’t sell your information, and we don’t use advertising trackers.
What we collect
If you send the “Find me a stone” form, we collect:
- your name and email address
- your phone number, the stone you’re after, your budget and your message, if you give them
- your IP address, which our form service uses to block spam. It’s included in the email the form sends us, and the form service also notes your name and IP address in its own log.
When you visit, our web server records your IP address, browser details and the pages you request.
We use Cloudflare Web Analytics to count visits and measure how fast pages load. It doesn’t use cookies or identify you.
Why we collect it
- To reply to you and help with your request.
- To look for the stone you describe. We may share a description of the stone you want (never your name or contact details) with cutters and dealers.
- To keep the site secure and block spam and abuse.
We don’t add you to a mailing list, and we don’t sell or share your details for marketing.
Who handles it and where
Our website and its form service run on our own server in Australia, managed by C9 Apps. When you send the form, your details are emailed to us through Google’s email service, and Google may store them outside Australia, including in the United States.
Our site is delivered through Cloudflare, which processes your IP address and browser details to deliver pages, count visits and block abuse, including outside Australia.
How long we keep it
- Your form details: while we’re helping you. We delete them when they’re no longer needed, or sooner if you ask.
- Web server logs: kept with no set time limit.
- Form service log (your name and IP address): kept with no set time limit.
Your choices
- You can ask us to delete your form details at any time.
- You can ask to see or correct the information we hold about you.
Contact and complaints
Email [email protected] for any privacy request or complaint. We’ll reply within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
If we change how we handle personal information, we’ll update this page and the date at the top. We’ll update it before our shop opens.